Terms & Conditions

Using our website

You are welcome to browse our website, view our menu and events, and send us booking and contact enquiries. Please use the site respectfully and do not attempt to disrupt or misuse it. The content on this site, including text and images, belongs to Gandom Charcoal Grill and must not be copied without our permission.

Table reservations

• A booking request is not confirmed until we accept it. Most bookings are confirmed automatically, but some — such as event bookings and larger parties — stay pending until our team reviews them, and we will confirm by email.
• Please arrive on time. If you are running late, call us and we will do our best to hold your table.
• For groups over 10 guests, please add a note to your booking and we will call you to arrange the details.
• Some dates are unavailable for booking, for example when we are fully booked or closed for a holiday. These dates cannot be selected on the reservation calendar.
• Event bookings (for example our party nights) are always reviewed by the team first, so we can make sure everyone is looked after on busy special occasions.

Cancellations

Plans change — we understand. If you can no longer make it, please let us know as soon as possible by phone or email so we can offer the table to other guests.

Gift vouchers

• Gift vouchers are available in set values of £20, £30, £40 and £50 and can be requested through our contact form by choosing the Voucher subject.
• Vouchers can be redeemed against food and drink at the restaurant and are not exchangeable for cash.
• Each voucher carries a unique number and a validity period, which will be shown on the voucher itself.
• Vouchers cannot be replaced if lost, so please treat them like cash.

Online ordering

Takeaway and delivery orders are handled by our ordering partner, Next Order. When you place an order you are using their platform, and their terms, payment and delivery conditions apply to that order. If anything is wrong with your order, contact us directly and we will put it right.

Special events

Event details such as dates, times, performers and menus are advertised in good faith but may occasionally change. If an event you have booked for changes or is cancelled, we will contact you using the details on your booking.

Our liability

We work hard to keep the information on this website accurate, but menus, prices and opening hours can change. Nothing in these terms limits our liability where it would be unlawful to do so. These terms are governed by the laws of England and Wales.